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Order Processing
- Processing Time: Orders are processed within [X] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
- Shipping Options: We offer various shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: (Delivery time: [5-10] business days)
Free Shipping: We offer free standard shipping on all orders over £500.
How Do I Check the Status of My Order?
- When your order has shipped, you will receive an email and message notification from us which will include a tracking number you can use to check its status.
- If you haven’t received your order within 14 working days of receiving your shipping confirmation email, please contact us at upmartltd1@gmail with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
- Some carriers have limitations around shipping to P.O. Boxes. If applicable, we recommend providing a street address for shipping.
Shipping Issues
-
Lost or Stolen Packages: Upmartltd is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the shipping carrier.
-
Damaged Packages: If your package arrives damaged, please contact us immediately at +44 020 8124 3946, or email us: upmartltd1@gmail.comwith your order number and photos of the damaged item(s). We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Returns and Exchanges
- For information on returns and exchanges, please refer to our [Return Policy].
Contact Us
If you have any further questions, please don't hesitate to contact us at:
- Email: upmartltd1@gmail.com
- Phone: +44 020 8124 3946
- Address: 32-34 Fourth Way, Wembley, HA9 0LH.
Thank you for shopping with UP MART HARDWARE
